Customer Service Policy

therabodyusmalls.com takes sincere service, efficient response and problem solving as the core customer service tenet, and provides all-round whole-process shopping accompanying services for every customer who shops on our e-commerce platform.

Before placing an order, customers can consult customer service staff about product detailed parameters, functional introduction, commodity applicable crowd, preferential activity rules and other related content. We will reply to all consultation questions accurately and patiently, help you select suitable wellness health products.

During order placement and payment, if you encounter abnormal order submission, payment failure, commodity stock inquiry, order information modification and other problems, our customer service team will provide timely operational guidance to ensure your order is completed smoothly.

After order delivery and goods receipt, we provide after-sales problems solving services including product usage guidance, logistics abnormal inquiry, return and return process guidance, commodity quality problem feedback and so on, fully solve all kinds of shopping troubles for you.

We keep smooth customer service consultation channels all the time, and try our best to respond to user service demands in the fastest time, standardize service words and service processes, and ensure every customer can enjoy equal and thoughtful high-quality customer service on therabodyusmalls.com.

Official Email: support@therabodyusmalls.com